Once an order is confirmed, modifications or cancellations may not be possible. We recommend reviewing your order carefully before completing the purchase. If you encounter any issues, please contact our customer service promptly for assistance.

To place an order, simply browse our collections, select the items you wish to purchase, and click "Add to Basket." Follow the prompts to complete the checkout process.

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. Use this number to track your shipment through the carrier's website. You can also track an order in your account portal.

30 days from delivery for unused, unopened items. Start a return from your account.

The Scent Vault accepts all major credit cards and debit cards as well as Klarna (where available), Apple Pay, Google Pay and Paypal. All transactions are processed securely to ensure your financial information remains protected.

Yes, The Scent Vault sources our fragrances only from authorised distributors and reputable suppliers. We guarantee the authenticity of all items in our store, ensuring you receive genuine products from the world's biggest brands.

All of our products come with a 2 year warranty. Please contact our customer service for specific warranty information. The Scent Vault stands behind the quality of our products.For any additional inquiries or specific concerns, please don't hesitate to contact our customer service team.